Return & Exchange Policy
Honest, transparent guidance for a peaceful shopping experience for your little one.
We understand that little girls grow fast and choosing sizes online can sometimes be tricky. If an outfit does not fit your child properly, we happily offer a size exchange within 7 days of delivery for unworn, unwashed garments with original tags intact.
How to Request a Size Exchange
Contact via WhatsApp
Message us on WhatsApp with your Order ID, product name, and the replacement size needed.
Verification
Our support team verifies stock availability and shares pickup or return courier instructions.
Replacement Dispatched
Once the returned piece is inspected, your fresh size outfit is dispatched immediately.
Eligibility Conditions
- The item must be in its original, unworn, unwashed, and undamaged condition.
- All original brand tags, labels, and packaging must remain attached.
- Requests must be raised within 7 calendar days from the date of recorded delivery.
- Items purchased during clearance sales or customized orders are non-returnable unless defective.
Defective or Incorrect Item
In the rare event that you receive a damaged garment or an incorrect size/product, please notify us within 48 hours of delivery with photos of the issue. We will arrange a free replacement or issue a full refund to your original payment method.
Questions?
Reach out directly to us on WhatsApp or email support@dualat.in. We are always here to assist mothers and families.